Frequently asked questions
Choosing a care home can raise lots of questions for residents and their families. We’ve answered some of the questions we’re asked most often, but if there’s anything else you’d like to know, please don’t hesitate to get in touch.
When can I visit?
We have an open visiting policy and warmly encourage friends and family to visit at any time. We simply ask that visitors remain mindful of mealtimes and respect the privacy of other residents.
Can I personalise a room?
Absolutely. Residents are encouraged to make their room feel as homely and familiar as possible by bringing photographs, ornaments and other personal belongings. The only item that must remain in the room is the bed.
Can I take my relative out of the Home?
Yes. Residents are welcome to enjoy outings with family and friends, just as they would if they were living at home. We simply ask that you let us know in advance so we can ensure they are ready for your arrival.
Are there activities for residents?
Yes. We have a dedicated Activities Coordinator who organises a variety of activities throughout the year, including group sessions, visiting entertainers and day trips.
Can my relative keep money in the Home?
Yes, although we recommend that large amounts of cash are not kept in bedrooms. A secure safe is available, and funds can also be deposited with the Home so purchases can be made on a resident’s behalf when required.
Can I have lunch or dinner with my relative?
Yes. Family and friends are very welcome to join residents for meals. Please let us know in advance so that we can make the necessary arrangements.
Do you have a waiting list?
We do not usually operate a waiting list, as room availability can change unexpectedly. We recommend contacting us directly to discuss current availability and your individual circumstances.
Do I need to provide bedding, towels or toiletries?
We provide all bedding and towels. Residents are welcome to bring personal items such as duvet covers or cushions to make their room feel more like home.
Toiletries are not provided, as personal preferences and allergies can vary. Families are asked to supply these items, although we can purchase toiletries on a resident’s behalf using funds held for them.
How can I find out more?
If you have a question that isn’t covered here, our team will be happy to help. Please get in touch to discuss your circumstances, arrange a visit or learn more about life at Robert Douglas Memorial Home.